SCHEDULE

This schedule is subject to change.

SUNDAY, NOVEMBER 8

4:00 PM - 7:00 PM

Great Hall

Registration

4:00 PM - 7:00 PM

Grand Ballroom Foyer & Presidential Foyer

Vendor Set-Up

6:00 PM - 8:00 PM

The Conservatory

Welcome Reception & Sponsor Appreciation

sponsored by Grappone Ford

9:00 AM - 10:00 AM

Grand Ballroom

Welcome & Keynote: Coming soon!

Speaker coming soon!

Description coming soon!

9:00 AM - 3:00 PM

Grand Ballroom Foyer & Presidential Foyer

Visit with Exhibitors

10:00 AM

Grandfather clock in the lobby

Public Hotel History Walking Tour
Join a hotel guide for a walking tour around the historic Mount Washington Hotel. This event is open to the public and is offered daily. Meet at the grandfather clock in the lobby.

10:15 AM - 11:45 AM

Jefferson

Educational Breakout Session 1: Title coming soon!

Speaker(s) coming soon!

Description coming soon!

10:15 AM - 11:45 AM

Reagan

Educational Breakout Session 2: Leadership Foundations

Anthony Gangi, Founder, Tier Talk

This session introduces key principles of effective leadership in a correctional environment, with a focus on setting expectations, modeling professionalism, and understanding your impact on staff culture and morale. Participants will learn practical strategies for communication, delegation, and holding staff accountable in a fair and consistent way.

10:15 AM - 11:45 AM

Dartmouth

Educational Breakout Session 3: Elder Fraud in New Hampshire: How the Elderly Are Targeted and the Red Flags You Should Not Ignore

Nancy DeAngelis, Assistant Attorney General and Chief of the Elder Abuse and Financial Exploitation Unit at the New Hampshire Department of Justice

This session will address the ways in which the elderly are financially exploited in New Hampshire, including deed fraud, imposter scams, and breaches of fiduciary duties by powers of attorneys and trustees. We will discuss actual cases investigated and prosecuted by the office and the lessons learned from those cases. We will also explore the signs of elder fraud that you might see in the course of your employment for the county and how you might respond to best support the needs of your elderly residents.

10:15 AM - 11:45 AM

Grand Ballroom

Educational Breakout Session 4: Leading Locally: How New Hampshire Counties Are Shaping Practical AI Alongside County Leaders Nationwide

John Matelski, Chief Information Officer, National Association of Counties

New Hampshire’s counties each serve communities with different needs and priorities, yet county leaders across the state are navigating many of the same challenges facing counties nationwide: growing service expectations, workforce pressures, and the need to do more with limited resources. Across the country, counties are exploring how AI can help public servants improve communication, strengthen operations, reduce administrative burdens, and create more time for serving residents and New Hampshire counties are already part of that evolving conversation. This interactive session will combine national county perspectives, local innovation, and peer discussion to explore practical, responsible AI strategies shaped by the real-world needs and values of county government.

12:00 PM - 1:15 PM

Grand Ballroom

Lunch & County Cup Phase 1: Purse & Pocket Pandemonium

sponsor coming soon!

(County tables assigned)

(Buffet: soup, salad, sandwiches, cookies)

Description coming soon!

1:30 PM - 3:00 PM

Jefferson

Educational Breakout Session 5: Aging Well: Supporting a workforce with tools to live well

Melissa Lee, M. Ed, ACPS, Nutrition and Food Access Field Specialist, UNH Extension, Merrimack County

NH’s population is aging and is often impacted by chronic health conditions either personally or through supporting someone they care for. The impacts of chronic health conditions are far reaching in our workplace and communities. Learn about programs that can benefit the employees of NH counties and others and empower them to utilize self-management tools to improve their health.

1:30 PM - 3:00 PM

Reagan

Educational Breakout Session 6: Managing and Developing Staff

Anthony Gangi, Founder, Tier Talk

This session builds on the first half by focusing on managing staff performance, coaching through problems, and having difficult conversations when standards are not met. Participants will work through real world scenarios to practice giving feedback, supporting staff under stress, and creating an environment where officers can grow and succeed.

Description coming soon!

1:30 PM - 3:00 PM

Dartmouth

Educational Breakout Session 7: De-Escalation Techniques: Turning Conflict into Collaboration

Nicole Armaganian, Risk Management Consultant, NH Public Risk Management Exchange (Primex3)

Ed Samson, Risk Management Consultant, NH Public Risk Management Exchange (Primex3)

This session provides participants with essential tools to recognize, assess, and respond effectively to aggressive behavior in professional environments. The session explores common triggers that lead to escalation, the stages of verbal and crisis continuums, and practical techniques for maintaining control and safety. Participants will also learn how to use techniques and methods to address conflict constructively and redirect challenging behavior before it escalates.

3:00 - 4:00 PM

*please contact Administrator Bower for the location (rbower@co.strafford.nh.us)

Administrators Meeting

3:00 - 4:00 PM

Dartmouth

Deeds Affiliate Meeting

3:00 - 4:00 PM

Jefferson

Nursing Home Affiliate Meeting

3:00 - 4:00 PM

Reagan

Certification Board/Superintendents Affiliate Meeting

3:00 - 4:00 PM

Washington Board Room

Affiliate meeting coming soon!

5:00 PM - 8:30 PM

Presidential Ballroom & Presidential Foyer

Event coming soon!

sponsor coming soon!

TUESDAY, NOVEMBER 10

8:00 AM - 6:30 PM

Great Hall

Registration

8:00 AM - 8:30 AM

Dartmouth

Finance Committee Meeting

8:00 AM - 9:30 AM

Grand Ballroom

Breakfast

sponsored by HealthTrust

(buffet: fruit, pastries, eggs, French toast, bacon, potatoes)

8:30 AM - 9:30 AM

Grand Ballroom

Executive Committee Meeting

9:00 AM - 1:30 PM

Grand Ballroom Foyer & Presidential Foyer

Visit with Exhibitors

9:30 AM - 10:00 AM

Grand Ballroom

Plenary Session

10:00 AM

Grandfather clock in the lobby

10:00 AM - 11:30 AM

Jefferson

Educational Breakout Session 8: Rank Doesn't Make You Ready: How Coaching Creates Leaders for Tomorrow's Challenges

Doug Babcock, Founder/Principal, Counterparts Coaching and Consulting

In a world where we are asked to do more with less, resilience doesn’t just come from plans and policies, it comes from leaders at every level who know how to coach, not just command. This interactive session explores the real difference between managing and leading, between relying on authority and building influence, and how to “lead up” ethically and effectively in your organization. You’ll examine your own values, practice powerful coaching questions you can use tomorrow, and learn what it takes to stay self-aware and emotionally grounded when conversations get tough. Expect reflection, conversation, and practical tools you can bring back to your teams, whatever your title or role.

10:00 AM - 11:30 AM

Reagan

Educational Breakout Session 9: Title coming soon!

Speaker(s) coming soon!

Description coming soon!

10:00 AM - 11:30 AM

Dartmouth

Educational Breakout Session 10: Grid Electrification Projects and Initiatives within our Communities

Warren Boutin, Vice President, Customer Grid & Electrification, Eversource

The electric system is a complex integrated grid, spanning across New Hampshire. It is critical to the state’s energy needs and economic future. This session explores the different types of localized generation, including solar, wind, hydro, fuel cells, and battery storage, and how the electric grid is being modernized to accommodate these new power sources. Learn how NH municipalities and counties are incorporating these technologies into future planning to accommodate clean energy goals and economic benefits for their community. Discussion will also include the electric system interconnection process and how best to work with the utilities to achieve a successful project outcome.

10:00 AM - 11:30 AM

Grand Ballroom

Educational Breakout Session 11: Title coming soon!

Speaker(s) coming soon!

Description coming soon!

12:00 PM - 1:30 PM

Grand Ballroom

Lunch & Plenary: It's Not That Simple: Embracing Complexity in Communications to Build Resilience

(Buffet: soup, salad, sandwiches, cookies)

Doug Babcock, Founder/Principal, Counterparts Coaching and Consulting

The presentation invites leaders to explore why real understanding is so hard especially when you are asked to do more with less. Through stories, live exercises, and memorable metaphors, we’ll unpack unspoken expectations, emotional triggers, biases, and the illusion that “communication has taken place,” shifting the focus from talking louder to listening better. Attendees will walk away with practical coping skills, simple questions they can start using immediately, and bite-sized tools to improve conversations with colleagues, communities, and elected officials.

1:30 PM - 3:00 PM

Dartmouth

Educational Breakout Session 12: Title coming soon!

Speaker(s) coming soon!

Description coming soon!

1:30 PM - 3:00 PM

Jefferson

Educational Breakout Session 13: Transforming Rural Health in New Hampshire: Opportunities for Counties Through GO-NORTH & the CMS Rural Health Transformation Program

Donnalee Lozeau, Director, GO-NORTH

Katy Easterly, Community Development Finance Authority

Peter Ames, Executive Director, Foundation for Healthy Communities

More speakers coming soon!

This session will provide an overview of the GO-NORTH initiative and New Hampshire’s Rural Health Transformation strategy, including how counties can actively participate in implementation efforts and leverage emerging opportunities for collaboration, funding, workforce development, and community-based care innovation. Panelists will discuss how local and regional partnerships can help improve access to care, behavioral health services, chronic disease management, and technology-enabled care. Attendees will also learn how counties can support rural workforce recruitment and retention, strengthen coordination among health and community organizations, and help advance financially sustainable healthcare models that meet the needs of residents for years to come. Featuring leaders from GO-NORTH, CCSNH, UNH, the Community Development Finance Authority, and the Foundation for Healthy Communities, this conversation will highlight practical pathways for counties to engage in one of the largest rural health investments.

1:30 PM - 3:00 PM

Reagan

Educational Breakout Session 14: Radical Candor in Performance Conversations

Carol Kilmister, Senior Human Resource Consultant, Legal & HR Services, Primex3

Effective performance conversations are a critical leadership skill—yet they are often the most challenging to prepare for and conduct. When was the last time you entered a difficult conversation feeling confident that your feedback was kind, clear, specific, and sincere? In this interactive session, managers will explore how to navigate performance conversations with clarity and care using principles from Radical Candor by Kim Scott. Participants will examine the balance between caring personally and challenging directly, while recognizing the importance of intentional planning, self-awareness, and trust-building when leading through complexity. Through guided reflection and practical frameworks, participants will strengthen their ability to engage in honest, respectful dialogue that supports growth, accountability, and positive workplace culture. The session emphasizes building strong working relationships, fostering psychological safety, and aligning feedback with individual development and organizational mission.

3:00 PM - 4:00 PM

Washington Boardroom

Commissioners Council Meeting

(Commissioners Council Nominating Committee meeting to follow immediately)

5:00 PM - 6:00 PM

Conservatory

Cocktail Reception