SCHEDULE

The 2022 Annual Conference will feature a variety of expert speakers that will explore topical and practical subjects in plenary and educational sessions throughout the Conference. Stay tuned as speakers and sessions are added to the schedule!

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SUNDAY, OCTOBER 2

3:00 PM - 8:00 PM

Lobby

Registration

4:00 PM - 7:00 PM

Lobby, Gardner, and Lear Rooms

Vendor Set-Up

7:00 PM - 10:00 PM

Prescott Room

Welcome Reception: Sunday Night Football

MONDAY, OCTOBER 3

8:00 AM - 7:00 PM

Lobby

Registration

8:00 AM - 8:30 AM

Ballroom

Officers Meeting

8:00 AM - 9:30 AM

Ballroom

Breakfast Buffet

sponsored by Harvard Pilgrim Health Care together with NH Interlocal Trust

8:30 AM - 9:45 AM

Ballroom

Welcome & Keynote: Keeping The Super Heroes Super

Kimberly Miller, Ph.D., Kimberly A. Miller & Associates, LLC

County employees are passionate about serving others; however, this calling can take its toll, especially during the unprecedented times of a pandemic, division, protests and hate. The regular work, and all these additional stressors, has reduced employees' mental/physical health. This class will explore the reasons stress is cumulative, how we end up in burnout before we know it, discuss why we all struggle to have balance in our lives and engage in regular self-care, and describe specific strategies, tools and interventions that can be used by both individuals and organizations to foster healthy coping, balance and a positive mindset in employees.

10:00 AM - 3:00 PM

Lobby, Gardner, Lear

Trade Show Floor

10:00 AM - 11:30 AM

Ampitheater

Educational Breakout Session 1: Developing an Innovative and Cost-Effective Community Strategy for Criminal Justice

Kevin Warwick, President, Alternative Solutions Associates, Inc.

Ross Cunningham, County Administrator, Merrimack County

This workshop will focus on new innovations in the field as a strategy to reduce cost, reduce crime and recidivism rates and improve quality of life. The session will include discussion on: collaboration between all CJ system stakeholders and elected officials; reentry and other cost reduction strategies; integration between all court, corrections, and community-based options; new innovations in the field both nationally and in New Hampshire; best practices and how they would apply in your community.

10:00 AM - 11:30 AM

Harbor's Edge

Educational Breakout Session 2: CSI: Conducting Successful Investigations & Avoiding the Red Right Hand

Amy Lee, RN, MSN, CRRN, QCP, President/CEO, Coretactics™ Healthcare Consulting, Inc.
Sarah Ragone, MS, PT, RAC-CTA, QCP, Vice President of Reimbursement & Education, Coretactics™ Healthcare Consulting, Inc.

CMS mandates that a resident be free from abuse, neglect, misappropriation and exploitation. In response to allegations of this type, skilled nursing facilities are required to report, investigate, protect the alleged victim, take corrective actions if needed and have evidence that the alleged violation was thoroughly investigated. Non-compliance under these regulations can result in negative consumer labeling on Nursing Home Compare and numerous adverse financial outcomes. This program will review pertinent regulatory requirements and discuss non-compliance survey related issues that can result in negative public relations and heavy financial penalties. Participants will recognize practical approaches to use when conducting a thorough investigation, gain access to investigative tools for immediate implementation and take back resources their teams can use to incorporate data into their QA&A Program to ensure regulatory compliance.

10:00 AM - 11:30 AM

Prescott

Educational Breakout Session 3: Relational and Emotional Intelligence: Managing Yourself and Your Relationships Well

Del Gilbert, Owner, Accelerating Excellence

In this session, you will learn how to make your emotions work for, not against, you. You will also learn how to be ‘People Smart’ through the three keys to connecting with others.

10:00 AM - 11:30 AM

Warner

Educational Breakout Session 4: Everything Comes Down To Culture

sponsored by Primex

Kimberly Miller, Ph.D., Kimberly A. Miller & Associates, LLC

Since people do what you allow, and culture dictates what is “allowed,” when you are having problems inside or outside your organization, it all comes down to culture. Many have tried and failed to achieve cultural change in their organizations and have concluded that change is impossible, but it is only impossible until it’s done. This workshop will explore the dynamics involved in culture, why character is the foundation of change, the steps you need to take to get it started, gain momentum and keep it going after you leave, and how to navigate resistance and overcome barriers. Given all the scrutiny on law enforcement, the time to act is now. This workshop will provide you with the tools, strategies and systems you need in place to make culture change in your organization a reality.

10:00 AM - 11:30 AM

Woodbury

TBD Meeting Space

10:30 AM - 11:30 AM

Vendor Lobby

Coffee Break with our Sponsors

11:45 AM - 1:15 PM

Ballroom

Lunch & Awards Presentations

sponsored by Primex

Cori Casey, Risk Management Consultant, NH Public Risk Management Exchange (Primex3)

Jason Sgro, Sr. Partner of Business Strategy and Head of Cybersecurity & Human Privacy, The ATOM Group

You may ask yourself, why do we need to change the way we do things when it comes to cybersecurity? Maybe you have never been the victim of a cyber incident or wonder why anyone want to attack a county in New Hampshire? Join Cori Casey, Risk Management Consultant with Primex3 and Jason Sgro, Senior Partner Business Strategy and head of Cybersecurity and Human Privacy with ATOM to learn about why a strong cybersecurity posture is critical for the future of your organization. We will talk about the types of modern-day threats and specific challenges unique to New Hampshire counties. What free and low-cost solutions can you implement to improve almost immediately? Join us to find out!

1:30 PM - 3:00 PM

Harbor's Edge

Educational Breakout Session 6: Steps to Effective CMS Five Star Management

Amy Lee, RN, MSN, CRRN, QCP, President/CEO, Coretactics™ Healthcare Consulting, Inc.

Sarah Ragone, MS, PT, RAC-CTA, QCP, Vice President of Reimbursement & Education, Coretactics™ Healthcare Consulting, Inc.

The Nursing Home Compare website continues to be a primary source of information for providers and the public to use when vetting long-term care providers. With the continuing updates, it’s critical for facilities to remain focused on what’s new and how they can advance their quality performance. This session will review the technical components of the CASPER quality measures, Five Star methodology, and discuss practical approaches to help avoid payment penalties and improve quality outcomes. Participants will also understand how the waivers and flexibilities of the current PHE (public health emergency) have impacted these programs.

1:30 PM - 3:00 PM

Prescott

Educational Breakout Session 7: Bring It On!: Techniques and Practices that Boost Foster Resilience, Lower Stress, and Create a “Can Do” Spirit

David Lee, HumanNature@Work

Besides upending life as we know it, the pandemic has shown us that we need resilience more than ever. Old school “stress management” techniques are not enough for today’s world. In this presentation, you will learn tools, techniques, and practices that will help you respond to the major challenges of today’s world with great serenity, vitality, and optimism. The strategies you will learn are informed by the world of mind/body medicine, extreme athletics, wisdom traditions, and The School of Hard Knocks.

1:30 PM - 3:00 PM

Warner

TBD Meeting Space

1:30 PM - 3:00 PM

Woodbury

TBD Meeting Space

3:00 PM - 6:00 PM

Off-site event

Portsmouth Harbor Cruise - pre-registration required

3:00 PM - 6:00 PM

Off-site event

Charcuterie Board making - pre-registration required

sponsored by Primex

Mike Ricker, General Counsel, NH Public Risk Management Exchange (Primex3)
Dave Bullock, Claims & Coverage Consultant, NH Public Risk Management Exchange (Primex3)

Mark Broth, Attorney, Drummond Woodsum & MacMahon, P.a.

This session will provide a review and discussion of major areas of employment liability exposure, current litigation and claim trends, coverage implications, and achievable best practices for preventing claims and litigation. The panel will address the strategic handling of challenging and problematic employment scenarios, as well as important aspects of the claims, litigation, trial and settlement processes.

10:00 AM - 11:30 AM

Harbor's Edge

Educational Breakout Session 9: Exploring Innovative Solutions for Counties

Rashida Brown, Associate Program Director for Health and Human Services, NACo

Counties are advancing innovative and best practice solutions to improve local service delivery systems for residents. The National Association of Counties (NACo) has various peer learning and educational opportunities for county leaders to engage in that promote diversity, equity and inclusion, economic mobility, intergovernmental partnerships, and strategies for improving behavioral health and re-entry programs. Learn more about what New Hampshire counties can do to gain access to best practice solutions and national models that can be scalable for your county.

10:00 AM - 11:30 AM

Prescott

Educational Breakout Session 10: Employee Accountability: How to Effectively Address Poor Behaviors and Attitudes

Del Gilbert, Owner, Accelerating Excellence

One person can’t make a team, but one person can break a team. In this session, you will learn to confidently and competently enter difficult conversations using Del’s D.I.R.E.C.T. Model of delivering corrective feedback. You will also learn 7 best practices in delivering corrective feedback.

10:00 AM - 11:30 AM

Warner

Educational Breakout Session 11: Conflict Management

sponsored by Primex

Nicole Armaganian, Risk Management Consultant, NH Public Risk Management Exchange (Primex3)

This session will educate participants about how to proactively manage workplace conflict and provide participants with effective workplace conflict resolution strategies. Through lecture, discussion and interaction, participants will discover the correlation to increased organizational productivity and learn how to work though the obstacles that occur while trying to resolve conflict in the workplace. This training will: establish the core competencies of conflict resolution and how to think strategically about conflict, rather than react to it blindly; and equip participants with the basic skills to mediate workplace conflict.

10:00 AM - 11:30 AM

Woodbury

TBD Meeting Space

11:45 AM - 1:15 PM

Ballroom

Lunch & Awards Presentations

sponsored by Usource

1:30 PM - 3:00 PM

Ampitheater

Educational Breakout Session 12: Recognizing and Working with Stress, Crisis and Trauma

Chief David Goldstein, Chief of Police, Franklin Police Department

This presentation will examine the relationships among stress, trauma and critical incidents. A comprehensive review of all three concepts will be reviewed as well as recognition and accepted methods for the resolution of such issues. Discussions of specific issues to include suicide and post traumatic stress disorder will be included in the presentation.

1:30 PM - 3:00 PM

Harbor's Edge

Educational Breakout Session 13: The Prioritized Leader

Carl Weber, Director of Member and Technology Services, NH Public Risk Management Exchange (Primex3)

There is an old saying: “As the leader goes, so goes the company” Organizations can only reach levels of health, productivity, and culture if their leaders model behaviors worth following. The journey of a leader who wants to motivate or inspire others begins with “knowing thyself” and determining if that leader’s priorities are in order and are well developed. To create an empowering culture that inspires employee achievement at all levels each leader needs to consider how their style both contributes to or detracts from this culture. Organizations known for an empowering culture hold fast to 5 key priorities: purpose, people, pace, perception, and profit. This session will help each participant gain insight into their strengths and weakness in each of the 5 Key Priorities and their respective order through an assessment that will create a baseline for each leader and establish strategies for improvement. Participants will receive a link to take the Prioritized Leader assessment (approx. 20 minutes) before arriving to the session. Please remember to bring your assessment to the session.

1:30 PM - 3:00 PM

Prescott

Educational Breakout Session 14: Building Harmony: How to Effectively Work Through Differences

Del Gilbert, Owner, Accelerating Excellence

One of life’s most important skills is the ability to navigate effectively through conflict. In this practical session you, will learn how to resolve a conflict between you and another person. You will also learn the steps of navigating conflict between two people and between groups.

1:30 PM - 3:00 PM

Warner

Educational Breakout Session 15: Surviving an Incident of Violence/Active Shooter

Joe Hileman, Co-Founder & Training Specialist, Blue U Defense, LLC
Terry Choate, Co-Founder & Training Specialist, Blue U Defense, LLC

This course is typically provided as a foundational level course to all levels of the corporate environment. Successfully surviving a sudden incident of violence is 90% mental and 10% physical skill. This course focuses on the 90% mental while concurrently providing skills to survive the 10% physical, as a last resort. During this 90-minute training, the primary focus will be on the “Life or Death Gap”. The “Life or Death Gap” is the period of time that you know and understand that you are in danger, and it expands to the time that you are no longer in any danger and the situation is over. It is during this time that there is no one there to save you and the decisions you make may mean the difference between survival or not. Our Surviving an Incident of Violence Course provides a solid foundation for gaining the skills necessary to prepare for “making good decisions in fractions of a second”. This is what is required to survive – the skill to be able to make “Good Decisions in Fractions of a Second”. This course brings critical general skills in mastering the decision-making process by bringing students a solid understanding of “the bad guy”. We also cover Practical Personal Defense designed to keep your employees safe while away from work via preparation for an incident of violence primarily through awareness, avoidance, and mental strength building. If your people are your most important asset, they are just as important while they are away from work as they are while at work. This material includes 100% practical, highly effective tactics and techniques that do not require practice or thought training.

1:30 PM - 3:00 PM

Woodbury

TBD Meeting Space

4:30 PM - 5:30 PM

Ballroom Lobby

Cocktail Reception

sponsored by Westwood Pharmacy & Oasis Commissary

6:00 PM - 7:30 PM

Ballroom

Dinner & Statewide Awards

8:30 AM - 10:30 PM

Prescott Room

Reception with the Club Soda Band

sponsored by Westwood Pharmacy & Oasis Commissary